Privacy Policy

FRAÇÕES E TANGENTES UNIPESSOAL, LDA, headquartered at Rua Guedes de Azevedo, n.º 131, 1.º, sala 4, 4000-111 Porto, NIPC 513 699 872, is a company dedicated to the management of local accommodation real estate, and is the owner of the domain https://feel-lisboa.com, where its WEBSITE is hosted.

FRAÇÕES E TANGENTES UNIPESSOAL, LDA is committed to protecting the privacy and personal data of its customers and website users, which is why it has developed and adopted this Cookie Policy. This policy explains how cookies, pixel tags, and other similar technologies are used, so we recommend that you read it.

1. WHAT IS THIS POLICY ABOUT?

1.1. This Privacy Policy explains how we collect and process personal data necessary for providing the services available through the WEBSITE.

1.2. The goal is that the aforementioned services are provided in a prompt and hassle-free manner, outlining the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1. Personal data is all information related to a person that identifies them, or makes them identifiable, regardless of the nature and medium of the information, including the person’s voice and image.

2.2. "Identifiable" means a person who can be identified, directly or indirectly, notably by reference to an identification number or other specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1. FRAÇÕES E TANGENTES UNIPESSOAL, LDA will use the personal data you provide us for the following purposes:

(a) For creating the Guest account;

(b) For contacting Property Owners;

(c) For analyzing and responding to your messages, customer support, and information requests;

(d) So we can send newsletters or other publications you requested and/or that might be of interest to you;

(e) For the operations and management of the WEBSITE;

(f) To keep a record of your contact details;

(g) For commercial purposes, such as data analysis and audits;

(h) For fraud prevention and information systems security;

(i) For adapting, improving, and modifying services, namely through identifying usage trends or determining the effectiveness of promotional campaigns;

(j) For expanding the commercial activities of FRAÇÕES E TANGENTES UNIPESSOAL, LDA.

3.2. These personal data processing operations are an essential tool for your satisfaction and for the activities of FRAÇÕES E TANGENTES UNIPESSOAL, LDA, and are carried out in accordance with the applicable legislation and best practices.

3.3. Your personal data will not be reused for purposes other than those previously identified or that are unrelated to the purposes for which they were initially collected.

4. WHAT ARE THE LEGITIMATE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?

4.1. The personal data that FEELINTERNATIONAL processes are based on specific grounds, depending on the purposes for which they are intended.

4.2. In the following table, you can see which grounds apply according to the purposes identified above:

Purpose	Basis
For the creation of the Guest account;	Compliance with Pre-Contractual Due Diligence
For contacting Property Owners;	Compliance with Pre-Contractual Due Diligence
For analyzing and responding to your messages, customer support, and information requests;	Consent for this specific purpose.
For us to send newsletters or other publications that you have requested and/or that might be of interest to you;	Consent for this specific purpose.
For the operations and management of the WEBSITE;	Consent for this specific purpose (cookies); Legitimate interests pursued by FRAÇÕES E TANGENTES UNIPESSOAL, LDA.
To keep a record of your contact details;	Consent for this specific purpose;
For commercial purposes, such as data analysis, audits;	Consent for this specific purpose (cookies); Legitimate interests pursued by FRAÇÕES E TANGENTES UNIPESSOAL, LDA.
For fraud prevention and security of information systems;	Legitimate interests pursued by FRAÇÕES E TANGENTES UNIPESSOAL, LDA.
For adapting, improving, and modifying services, namely by identifying usage trends, or determining the effectiveness of promotional campaigns;	Consent for this specific purpose (cookies); Legitimate interests pursued by FRAÇÕES E TANGENTES UNIPESSOAL, LDA.
For the expansion of FEELINTERNATIONAL's commercial activities.	Legitimate interests pursued by FRAÇÕES E TANGENTES UNIPESSOAL, LDA.

5. WHAT PERSONAL DATA DO WE COLLECT?

5.1. The personal data that FEELINTERNATIONAL collects and processes are only those that are necessary and adequate for the purposes indicated above.

5.2. FEELINTERNATIONAL will collect and process the following personal data:

Purpose	DADOS
For the creation of the Guest account;	"name", "surname", "mobile number", "country", "password", "email"
For contacting Property Owners;	"name", "surname", "email", "company"
For analyzing and responding to your messages, customer support, and information requests;	"name", "surname", "telephone", "email", "municipality", "your message", "district"
For us to send newsletters or other publications that you have requested and/or that might be of interest to you;	“email”.
For the operations and management of the WEBSITE;	Cookie data
To keep a record of your contact details;	"name", "surname", "mobile number", "email"
For commercial purposes, such as data analysis, audits;	Cookie data
For fraud prevention and security of information systems;	"IP address; Cookie data;"
For adapting, improving, and modifying services, namely by identifying usage trends, or determining the effectiveness of promotional campaigns;	Cookie data
For the expansion of the commercial activities of FRAÇÕES E TANGENTES UNIPESSOAL, LDA.	"name", "surname", "mobile number", "email"

6. HOW DO WE COLLECT YOUR PERSONAL DATA?

6.1. We will collect your personal data through the forms on the WEBSITE, as well as through the communication that the WEBSITE establishes with your device and the email messages you send us.

6.2. Your personal data is collected through your device in the following way:

(a) Through account creation and contact forms;

(b) Through your subscription to the newsletter;

(c) Through your browser;

(d) Through cookies;

(e) Through pixel tags and other similar technologies;

(f) IP address;

(g) Through your user data;

6.3. FRAÇÕES E TANGENTES UNIPESSOAL, LDA undertakes to process your data in accordance with the law and in a legitimate manner.

6.4. FRAÇÕES E TANGENTES UNIPESSOAL, LDA will not sell, rent, or share your personal data with third parties, except in cases clearly identified in this Privacy Policy (see Point 12 for details).

6.5. The services of FRAÇÕES E TANGENTES UNIPESSOAL, LDA are not directed to minors, and personal data of minors is not intentionally processed.

7. WHAT ARE COOKIES?

7.1. Cookies are small information files that help identify your browser and can store information, such as user settings and preferences.

7.2. FRAÇÕES E TANGENTES UNIPESSOAL, LDA will store cookies on your device to personalize and facilitate navigation as much as possible, as well as for troubleshooting, statistics, quality assurance, and to monitor system security.

7.3. Except for the cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, which can be withdrawn at any time through specific browser tools.

7.4. To learn more about the cookies we use, please consult our Cookie Policy.

8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?

8.1. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with certain services to, for example, track the actions of service users (including email recipients), measure the success of our marketing campaigns, and compile statistics on the usage of the Services and response rates.

8.2. To learn more about the pixel tags and other similar technologies we use, please consult our Cookie Policy.

9. HOW DO WE PROTECT YOUR PERSONAL DATA?

9.1. Your personal data is kept secure through the adoption of various technical and organizational security measures that ensure only employees and processes that need to access such data can do so, in accordance with the rules established for this purpose.

9.2. To protect your personal data, we only use data center providers that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers maintained in controlled environments with limited access.

9.3. Personal data is stored on secure servers with [Internet Tourism Solutions SL] (hereinafter “[Avantio]”) with NIPC [B97090138] and headquartered at [Calle Charles Robert Darwin 5, 46980 Paterna, Valencia – Spain], which provides us with adequate security guarantees to protect personal data against disclosure, loss, misuse, alteration, processing, or unauthorized access, as well as against any other form of unlawful processing.

9.4. Similarly, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, a security protocol that protects telecommunications over the internet), and your password is stored using a one-way hash, meaning it cannot be recovered (or disclosed) by anyone, including FRAÇÕES E TANGENTES UNIPESSOAL, LDA, and can only be reset.

9.5. Although we take the necessary precautions and measures that we deem appropriate to protect the personal data you provide and that we collect, you should be aware that no security system is impenetrable.

9.6. Thus, you should take certain precautions, for example, you should keep your password confidential and not disclose it to anyone; if you believe your password has been misused, you should notify us immediately; you should also ensure that you log in and log out each time you close your browser.

10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

10.1. Your personal data will be kept for as long as necessary for the purposes for which they are intended, as outlined in this Privacy Policy. Thus:

Purpose	Maximum Time
For the creation of the Guest account;	Durante a utilização da conta, e até 3 anos após o último acesso.
For contacting Property Owners;	Durante o tempo de duração da relação comercial.
For analyzing and responding to your messages, customer support, and information requests;	1 year
For us to send newsletters or other publications that you have requested and/or that might be of interest to you;	3 years
For the operations and management of the WEBSITE;	2 years
To keep a record of your contact details;	2 years
For commercial purposes, such as data analysis, audits;	2 years
For fraud prevention and security of information systems;	2 years
For adapting, improving, and modifying services, namely by identifying usage trends, or determining the effectiveness of promotional campaigns;	2 years
For the expansion of the commercial activities of FRAÇÕES E TANGENTES UNIPESSOAL, LDA.	2 years

10.2. If a specific or mandatory period is provided by law, that period will apply. In all other cases, personal data will be retained for a maximum period as indicated above, periods that FRAÇÕES E TANGENTES UNIPESSOAL, LDA considers sufficient to fulfill the purposes.

10.3. Once the retention period has expired, all collected personal data will be deleted.

11. HOW CAN YOU EXERCISE YOUR RIGHTS:

11.1. Antes de explicarmos como pode exercer os seus direitos, convém saber quais são. Assim, a legislação atribui-lhe o direito de nos solicitar o exercício dos seguintes direitos:

(a) Access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access your personal data;

(b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have incomplete personal data completed;

(c) Erasure: the right to obtain the erasure of your personal data when one of the grounds listed in the legislation applies;

(d) Restriction of processing: the right to obtain restriction of processing where one of the situations listed in the legislation applies;

(e) Objection: the right to object at any time to the processing of personal data concerning you;

(f) Portability: the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format.

11.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)

11.3. To exercise the rights mentioned above, you should contact FRAÇÕES E TANGENTES UNIPESSOAL, LDA via the following email: [info@feel-lisboa.com].

11.4. If you request the deletion of some or all of your personal data, certain requested services may no longer be provided to you, and FRAÇÕES E TANGENTES UNIPESSOAL, LDA will retain only the personal data necessary to comply with the legal obligations to which it is subject.

12. WHEN DO WE DISCLOSE DATA TO THIRD PARTIES?

12.1. FRAÇÕES E TANGENTES UNIPESSOAL, LDA may engage third parties to provide certain services, such as maintenance, technical support, marketing, billing, or payment management, and these parties may have access to some personal data, namely the data necessary for the contracted purposes.

12.2. FRAÇÕES E TANGENTES UNIPESSOAL, LDA ensures that the entities with access to the data are reliable and offer high levels of protection, and that no data is transmitted beyond what is necessary for the provision of the contracted service. FRAÇÕES E TANGENTES UNIPESSOAL, LDA remains responsible for the personal data provided.

12.3. For example, for data center management purposes, FRAÇÕES E TANGENTES UNIPESSOAL, LDA uses the services of AVANTIO.

12.4. FRAÇÕES E TANGENTES UNIPESSOAL, LDA may also disclose your data to the following entities:

(a) Companies within the business group to which FRAÇÕES E TANGENTES UNIPESSOAL, LDA belongs and with which it has commercial partnerships for the creation and offering of benefits; or also,

(b) Other partners outside its business group (with your prior authorization).

12.5. FRAÇÕES E TANGENTES UNIPESSOAL, LDA may also disclose data to third parties in the context of investigations, inquiries, and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a court order.

13. THIRD-PARTY WEBSITES

13.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of those websites. FRAÇÕES E TANGENTES UNIPESSOAL, LDA is not responsible for their policies and/or practices.

13.2. Examples of such third parties include Facebook, Instagram, or LinkedIn through the buttons available on the WEBSITE.

14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION

14.1. In the event of data transfers to third countries outside the European Union, FRAÇÕES E TANGENTES UNIPESSOAL, LDA will comply with legal requirements, particularly regarding the adequacy of the destination country in terms of personal data protection and the applicable conditions for such transfers. Personal data will not be transferred to jurisdictions that do not offer security and protection guarantees.

15. MINORS

15.1. The WEBSITE is not directed to individuals under the age of 18, and we therefore ask that minors do not provide us with personal data through the WEBSITE, application, social networks, or emails.

16. SENSITIVE PERSONAL DATA

16.1. FRAÇÕES E TANGENTES UNIPESSOAL, LDA kindly requests that you do not send or disclose any sensitive personal data to us, such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric data, health information, or data concerning a natural person’s sex life or sexual orientation.

16.2. If you nevertheless send or disclose such categories of personal data to us, they will be immediately deleted.

17. CHANGES TO THE PRIVACY POLICY

17.1. FRAÇÕES E TANGENTES UNIPESSOAL, LDA reserves the right to adjust or amend this Privacy Policy at any time, and such changes will be made public.

18. OUR CONTACT DETAILS

18.1. If you have any questions or concerns regarding this Privacy Policy, please contact us in writing via email at [info@feel-lisboa.com].

19. LAST VERSION

26 MARCH, 2025. Porto (Portugal)

RGDP

FRAÇÕES E TANGENTES UNIPESSOAL, LDA complies with the new General Data Protection Regulation (GDPR) to ensure the protection of your personal data. We want visitors to the website www.feel-lisboa.com to feel confident when using our site to plan or book their accommodation, services, and experiences. Therefore, we are committed to protecting the information we collect.

Your current settings will not change, nor will the way your information is processed. Instead, we have improved the way we describe all processes and options for updating, managing, exporting, and deleting your data.

 Estas atualizações foram feitas à medida que o Regulamento Geral de Proteção de Dados entrou em vigor em toda a União Europeia. Projetado para harmonizar as leis de privacidade em toda a Europa, o GDPR assegura as regras de transparência sobre como as empresas descrevem o seu processamento de dados.